Telemedicine for your pet
Is your pet not feeling well? Get veterinary advice from the comfort of your own home - via chat, phone or video call. Unlimited, 365 days a year.
Telemedicine for your furry friend - less stress, more safety
Telemedicine allows you to easily contact a qualified vet at any time. Our partner Dr. Sam can help you quickly and easily via chat, telephone or video call.
Less stress
Save your pet the stress of a vet visit and get an initial assessment from your couch
Always available
Dr. Sam's vets are available for you 365 days a year, without the need for an appointment
Early detection of problems
Not sure if your furry friend is unwell? Dr. Sam helps you to recognize health problems early on
I am a customer of Calingo
Pet parents who have insured their pets with Calingo can use telemdizin free of charge
I am not yet a Calingo customer
To be able to use telemedicine for your pet, you must take out a subscription with Dr. Sam
Telemedicine for Calingo customers
Dr. Sam's veterinarians are available every day of the year from 9 AM to 9 PM. Plus, you'll have access to an innovative veterinary AI chat 24/7. This ensures you always have reliable veterinary advice whenever you need it.
Phone and video calls are available in German and English. The chat is also available in French and Italian.
You can use Dr. Sam on any smartphone, tablet, or computer.
Just click on the chat icon at the bottom right of your screen and log in with the same email address you used to purchase your insurance. You're good to go!
As long as you have an active insurance policy with Calingo, you can use Dr. Sam's telemedicine services for free.
Telemedicine for non-Calingo customers
Immediate help from the vet. Via chat, telephone and video call.
Telephone and video call are available in German and English. The chat is also available in French and Italian.
Less stress for your pet
Always there - from 9 a.m. to 9 p.m. + 24/7 AI support
Immediate help - without an appointment
From CHF 14.95 per pet
One-time counseling
VideoVetFlat 1 month
CHF 0.50 per day
VideoVetFlat 3 months
CHF 0.41 per day
VideoVetFlat 12 months
CHF 0.33 per day
Frequently asked questions
The telemedicine service is available 365 days a year.
- Vet consultations via chat, phone, video call: 09:00 - 21:00
- The AI vet chat is available around the clock
The chat function is available in German, French, Italian and English around the clock.
video calls and telephone calls are available from 09:00 to 21:00 in German and English.
Depending on your question or problem, you will be put through to a service employee, a veterinary assistant or a vet directly. All veterinarians at Dr. SAM are licensed veterinarians in Germany who have at least 5 years of professional experience.
You can use Dr. Sam with any smartphone, tablet or computer.
To do this, click on the chat icon at the bottom right of the screen and identify yourself with the same email you used to buy the insurance. You are now ready to go.
In such an extremely stressful situation, Dr. Sam helps by providing expert guidance from a vet by phone or video chat. In this way, misbehavior can be avoided, which may make the situation even worse.
Dr. Sam is a German company that specializes in telemedicine for pets. Their mission is to provide pet owners with uncomplicated access to excellent veterinary advice at any time.
Cat insurance as unique as your furry nose
