How can we help you?

Why is there a 30-day waiting period?

What are the main pet insurance exclusions?

Are hereditary diseases covered?

Are health checks and preventive treatments covered?

Will accident and health insurance become more expensive as my pet ages?

My pet has recently been diagnosed with a pre-existing condition. Can I take out supplementary insurance for pre-existing conditions after the waiting period so that the pre-existing condition is covered?

Is the coverage amount of CHF 1,500 for a single pre-existing condition or for all combined, and how does the CHF 300 deductible work?

What is considered a pre-existing condition with Calingo?

Why can't I select the additional cover for pre-existing conditions when taking out the insurance?

How do I receive an update on my claim report?

How can I report a vet visit?

Does Calingo pay the vet bill directly through the vet's clinic?

Is there a waiting period for submitting veterinary bills?

How long does a normal refund take?