We are looking forward to hearing from you! 

It is best to report your vet visit directly online under "Report vet visit". It is best to have all the necessary information about your vet visit ready (date, location, invoice, diagnosis, etc.).

Of course, as with your own health insurance, you can also adjust the insurance cover for your furry friend. Simply let us know your change requests and we will make the desired adjustment for the next contract year.

Good decision, we are already looking forward to you :) Before you take out a policy with us, make sure you get out of your current contract. You can always leave your insurance after a claim. The other option is to submit a written notice of cancellation at least 3 months before renewing your policy. If you have any questions or something is not clear, you can of course contact us, we will be happy to help.

By the way, with Calingo you can always cancel when you want. We don't want to force you to stay with us if you are not happy with us. 

No. Calingo is an MGA (Managing General Agent). Simpego Versicherungen AG is responsible for the product as risk carrier (insurance). Simpego ensure, among other things, that the claims you submit are covered at all times and pay them out to you. Calingo is responsible for the distribution of the product.