Online Veterinary Consultation
Are you worried about your pet? Get veterinary advice from the comfort of your own home—via chat, phone, or video call. Unlimited access, 365 days a year.
Telemedicine for your furry friend - less stress, more safety
Telemedicine makes it easy for you to contact a qualified veterinarian at any time. You can reach our partner, Dr. Sam, quickly and easily through our customer portal or via WhatsApp.
Less stress
Save your pet the stress of a vet visit and get an initial assessment from your couch
Always available
Dr. Sam's vets are available for you 365 days a year, without the need for an appointment
Early detection of problems
Not sure if your furry friend is unwell? Dr. Sam helps you to detect health problems early on
I am a customer of Calingo
Pet parents who have insured their pets with Calingo can use telemdizin free of charge
I am not a customer of Calingo
To be able to use telemedicine for your pet, you must take out a subscription with Dr. Sam
Telemedicine for Calingo customers
Dr. Sam’s veterinarians are available to you 365 days a year from 9 a.m. to 9 p.m. In addition, an innovative AI-powered veterinary chat is available around the clock. This gives you access to reliable veterinary expertise at any time, no matter when you need it.
Phone and video calls are available in German and English. The chat is also available in French and Italian.
You can use Dr. Sam on any smartphone, tablet, or computer.
As long as you have an active insurance policy with Calingo, you can use Dr. Sam’s telemedicine services for free.
Simply log in to our customer portal, and you’re all set.
Telemedicine for non-Calingo customers
Immediate help from the vet. Via chat, telephone and video call.
Telephone and video call are available in German and English. The chat is also available in French and Italian.
Less stress for your pet
Always there - from 9 a.m. to 9 p.m. + 24/7 AI support
Immediate help - without an appointment
From CHF 14.95 per pet
One-time counseling
VideoVetFlat 1 month
CHF .50 per day
VideoVetFlat 3 months
CHF .41 per day
VideoVetFlat 12 months
CHF .33 per day
Frequently asked questions
The telemedicine service is available 365 days a year.
- Vet consultations via chat, phone, video call: 09:00 - 21:00
- The AI vet chat is available around the clock
The chat function is available in German, French, Italian and English around the clock.
video calls and telephone calls are available from 09:00 to 21:00 in German and English.
Depending on your question or problem, you will be put through to a service employee, a veterinary assistant or a vet directly. All veterinarians at Dr. SAM are licensed veterinarians in Germany who have at least 5 years of professional experience.
You can use Dr. Sam on any smartphone, tablet, or computer.
Just log in to our customer portal, and you're all set.
In such an extremely stressful situation, Dr. Sam helps by providing expert guidance from a vet by phone or video chat. In this way, misbehavior can be avoided, which may make the situation even worse.
Dr. Sam is a German company that specializes in telemedicine for pets. Their mission is to provide pet owners with uncomplicated access to excellent veterinary advice at any time.
Cat insurance as unique as your furry nose
